CDN becomes Avaya Regional Partner

Who Is Avaya?

Avaya is a global leader in communication systems, applications, and services. Learn about where we’ve been, where we’re headed, and the leaders that are getting us there.

CDN will provide regional clients with multiple office with a single-point solution, allowing them to handle design, purchasing, configuration, implementation and support through a single office.

Why Avaya?

Avaya is a trusted world leader in enterprise communications and services, combining the vigor and agility of a new business with the resources and stability of a company that has more than a century of experience in helping enterprises to communicate and deliver superior business results. We are able to draw on a rich heritage - our AT&T, Bell Labs, and Lucent Technologies past - combining our expertise in enterprise voice systems with mastery of data networking and new IP telephony applications.

Our goal is to support our clients efficiently, seamlessly and securely moving your business communications from where they are today to where you need to be. In achieving this, we manage complexity, create and maximize value, and lower risk. Our communications solutions give you a “choice”; we enable evolution to new technologies on your terms, at a path and pace that you choose. Our solutions are designed for wide interoperability, based on an open architecture and industry standards. As proof of our success, more than 90% of the FORTUNE 500®, and national governments across the globe, trust Avaya with their communications for profitable relationships with their customers, suppliers, partners, shareholders and employees. More than 900,000 Small and Medium Businesses worldwide rely on Avaya.

We are leading the next generation of communications. Through our applications, systems and services, we have achieved worldwide #1 market positions for IP-telephony, multimedia-contact centers, voice messaging, unified communication, and we are #1 in PBX maintenance services in the US.

Worldwide we are implementing some of the largest converged networks, for example, we designed, built, and manage one of the largest converged networks in Australia (Australian National University) and in Korea (Seoul Auto Gallery). Avaya provided the world soccer federation, FIFA, with the world’s largest converged event-based network in only 4 months for the 2002 FIFA World Cup – the most watched sporting event on the planet. FIFA also relied on Avaya for the 2003 Women’s World Cup, and we will be building the 2006 FIFA World Cup in Germany.

We are unmatched in depth and breadth of Services. Avaya Global Services is a single point of accountability to design, build, implement, maintain and manage multi-vendor communications networks worldwide. Operating with a global force of more than 7,000 services professionals, 24 Network Operating Centers and 13 Technical Support Centers, Avaya employs unique, differentiated tools, from financial, business impact and network assessment tools to intelligent systems that remotely monitor, diagnose and resolve faults on multi-vendor networks. We have over 35 service patents and 150 tools.
Avaya is expert at constant care, providing round the clock surveillance of our customer’s communications. Avaya EXPERT SystemsSM Diagnostic Tools enable us to diagnose and resolve 96% of the alarms on your system remotely. Avaya Global Services’ comprehensive portfolio of network and application consulting, security, implementation and integration, maintenance and managed services help businesses to optimize performance while extracting maximum value from existing investments. Avaya is committed to “protecting its customers’ ability to communicate any time, across any network, from any device.” Supporting our ability to make solutions “secure by design” are dedicated Security and Business Continuity consulting practices. We have multi-vendor, multi-technology expertise and extensive certifications. Expertise includes network applications consulting, implementation, integration, maintenance and managed services expertise supporting equipment from vendors such as Cisco, Nortel, Foundry, 3Com, IBM and HP.

We benefit from using our own solutions and services. Over $10 million are saved using our VPN technologies linking offices worldwide; use of natural speech recognition IVR dramatically reduced call abandonment rates on our DEFINITY helpdesk; transformation of our technical support call center at Highlands Ranch, Co. into an IP-enabled multimedia contact center; 4,000 IP softphones and RIM devices used throughout Avaya to enhance productivity and responsiveness; use of Avaya Global Services IP Telephony Assessment solution and our ExpertNet Assessment Tool to evaluate our network readiness prior to deploying IP telephony, resulting in high reliability and availability.

We are a sector leader in R&D investment. Avaya Labs has 2,000 professionals in more than 20 sites across 16 countries, and 4,000 patents and applications worldwide. We have robust and wide-ranging relationships with global systems integrators, distributors, resellers, VARs, and third party software and hardware developers.

We provide you with a consistent, superior experience through a truly “unique collection of assets:” The marriage of best-in-class IP telephony and communications software applications with the most comprehensive, in-depth multi-vendor services capability in the industry. It’s this combination - the whole being greater than the sum of the parts - that differentiates Avaya. We represent a trusted choice for KMA because of:

Our focus on the enterprise and understanding of your business needs
The breadth and depth of our relationships
Our superior technology, rich applications and strength in services
Our global reach and local presence
The enthusiasm and motivation of our people
The knowledge and resources of Avaya Labs